Return & Refund Policy – Oak & Madison

Last Updated: 1 February 2026

1. Overview

At Oak & Madison, we strive to provide high-quality products and excellent customer service.  Our Return Policy is designed to be fair, transparent, and compliant with U.S. consumer laws, while also protecting our business from abuse.

2. Return Eligibility (Strict Policy)

We ONLY accept returns in the following situations:

  • Wrong item shipped

  • Item is damaged or defective

  • Item is significantly different from the description

Returns are NOT accepted for:

  • Change of mind

  • Incorrect size due to customer error

  • Items that are used, washed, or worn

  • Items that show signs of wear or damage

  • Clearance or sale items (if marked as final sale)

  • Any item not returned in original packaging

3. Return Window

All return requests must be submitted within 7 days of delivery.

To be eligible for a return, you must submit:

  • Order number

  • Photos of the damaged/incorrect item

  • Proof of delivery (if required)

4. Return Process

To request a return, contact us at:

📧 info@oakandmadison.com

Once your request is reviewed, we will respond within 3 business days.

If approved, we will provide:

  • A return authorization number (RMA)

  • Instructions for returning the item

Returns without an RMA will not be accepted.

5. Return Shipping & Fees

Customers are responsible for return shipping costs, unless the item was damaged, defective, or incorrect.

We strongly encourage customers to use tracked shipping. We are not responsible for lost returns.

6. Refunds & Store Credit

Refunds

Refunds are issued only after the returned item is received and inspected.

Refunds may be issued as:

  • Original payment method (only if approved)

  • Store credit (preferred)

Refunds are subject to a restocking fee of up to 25%, at our discretion.

7. Exchanges & Alternatives (Preferred Option)

To avoid the return process, we strongly encourage customers to choose:

A) Exchange

We can exchange items for:

  • Correct size

  • Different color

  • Different product (subject to availability)

B) Store Credit

If the item is eligible, we may offer store credit instead of a refund.

C) Discount / Partial Refund

For minor issues, we may offer a partial refund or discount instead of a return.

8. Damaged or Defective Items

If your item arrives damaged or defective, you must contact us within 7 days of delivery.

Please provide:

  • Photos of the item

  • Photos of the packaging

  • Order number

We will review the case and may offer:

  • Replacement

  • Store credit

  • Partial refund (if appropriate)

9. Final Sale Items

Certain items may be marked as Final Sale. Final Sale items cannot be returned, refunded, or exchanged.

10. International Orders

International orders may be subject to:

  • Customs duties

  • Import taxes

  • Additional processing fees

These charges are the responsibility of the customer and are not refundable.

11. Order Cancellation

Orders can only be canceled within 24 hours of purchase, before the order has been shipped. Once shipped, orders cannot be canceled.

12. Important Notes

  • Shipping times may vary

  • Tracking updates may be delayed

We are not responsible for shipping delays due to:

  • Carrier issues

  • Customs clearance

  • Weather or natural events

13. Contact

If you have questions or need assistance, contact us at:

📧 info@oakandmadison.com