Shipping Policy – Oak & Madison
Last Updated: [Insert Date]
1. Overview
Thank you for shopping with Oak & Madison. This Shipping Policy explains our shipping practices, delivery times, and related terms.
By placing an order, you agree to the terms of this policy.
2. Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Processing time may be extended during:
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major holidays
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sales events
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high-volume periods
3. Shipping Methods & Delivery Times
We offer standard shipping options based on your location.
United States
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Standard Shipping: 5–12 business days
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Expedited Shipping: 2–5 business days
Delivery times are estimates and not guaranteed. Delays may occur due to carrier issues, customs, or weather.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email.
Tracking updates may take up to 48 hours to appear after shipment.
5. Shipping Costs
Shipping costs are calculated at checkout based on:
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destination
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package weight
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shipping method
Free shipping promotions may apply during special events or when a minimum purchase amount is met.
6. Shipping Restrictions
We currently ship to the following locations:
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United States
7. Shipping Address Accuracy
Please ensure your shipping address is accurate and complete.
We are not responsible for orders shipped to incorrect addresses due to customer error.
If your order is returned due to an incorrect address, a reshipment fee may apply, or the order may be canceled.
8. Lost or Stolen Packages
Oak & Madison is not responsible for lost or stolen packages once the carrier marks the order as delivered.
If your tracking shows delivered but you did not receive the package, please contact the carrier first. If the carrier confirms a delivery issue, contact us for further assistance.
9. Customs, Duties & Taxes
For international orders, customs duties, import taxes, and fees may apply.
These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
10. Order Delays
Delivery times are estimates and not guaranteed.
We are not responsible for delays caused by:
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carriers
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customs clearance
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weather events
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natural disasters
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public holidays
11. Address Changes
Once an order is placed, we cannot guarantee address changes.
If you need to change your shipping address, contact us immediately at:
12. Contact Us
If you have questions or concerns regarding shipping, contact us at: